Terms of trade
Terms of Trade
The terms and conditions have been updated: 01.07.2025
General information
Supermerch.dk
– part of Gundam Box
At Diget 22, st.tv
2770 Kastrup
CVR: 45553043
Contact
M: hello@gundam-box.dk
Payment
Supermerch.dk accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, Amex, iDEAL, Bancontact, Apple Pay, Google Pay and Paypal. You can also pay via MobilePay Online.
We do not charge card fees.
The amount will only be charged to your card when the item is shipped - Amounts for on demand and pre-orders are reserved when the item(s) are ordered.
All amounts are in DKK. Danish kroner and include VAT.
Gift card terms and conditions
Gift cards are valid for 12 months from the date of issue and can be used to purchase products on our webshop.
Gift cards cannot be used to purchase other gift cards.
Expired gift cards cannot be extended or refunded.
ON DEMAND Buy
On Demand means that you get the item at a lower price. But it takes 1-3 weeks before we have the item in stock and then we ship the item to you. This is a good option for those of you who might want to save a little more.
PRE-ORDER Buy
Products that have “Pre-order” above the image or are described as pre-order are not items we have in our physical warehouse. When you order items from us, we order the same day from the distributor/manufacturer. The expected delivery time is stated on the product page. However, please note that the delivery time on pre-orders can change continuously. Sometimes for faster delivery, other times it will be a later time. This is not something we have any influence on, unfortunately.
We can therefore not deliver products that are pre-order. Should you order several products, some of which are in stock and others are pre-orders, then all products will be sent in one large order when all items are in our warehouse. So, it is important that you make separate orders if there are some stocked items and pre-order items you want.
The money is reserved in your account when ordering and is only withdrawn in full when we ship the item. However, there are legal exceptions from the various payment solutions, such as quickpay, pensopay and Clearhouse (which we use) that mean that within a certain time, typically no later than 179 days. Therefore, we will withdraw the money on pre-orders within this time frame, otherwise this will mean that we do not receive the money.
Freight
Supermerch.dk delivers on all weekdays, with orders placed before 11:30 am, they are shipped the same day. However, we can sometimes ship the same day if you order later. However, this must be agreed with us by email before and never later than 3:30 pm.
Shipping prices for all T-shirts, caps, hoodies, posters (except figures, Gundam, collectibles, statues) are free for purchases over 499.- with GLS or Postnord. Otherwise, the shipping prices are as follows as of 01/7-2025
GLS 0Dkr-249Dkr 0.00 DKK–249.00 DKK.
49.00 DKK DKK
GLS 249Dkr-499Dkr 249.00 DKK–499.00 DKK.
39.00 DKK DKK
GLS o. 499Dkr 499.00 DKK and up Free
Postnord 0Dkr-249Dkr —
69.00 DKK DKK
Postnord 249Dkr-499Dkr 249.00 DKK–499.00 DKK.
49.00 DKK DKK
Postnord o. 499Dkr 499.00 DKK and up Free
We deliver with GLS, with the option of parcel shop and home delivery and the delivery time is 1-3 business days. Postnord is 1-3 days. For Funko POP or other items that are in remote storage, there may be a longer delivery time, if the item is in remote storage, the delivery time is approximately 3-8 days with Postnord and approximately 3-4 days with GLS.
Denmark Figures - Gundam - Collectibles - Statues
GLS DK Home Delivery 0-1KG 0kg–1kg
49.00 DKK DKK
GLS DK Home Delivery 1-5KG 1kg–5kg
49.00 DKK DKK
GLS DK Home Delivery 10-15KG 10kg–15kg
79.00 DKK DKK
GLS DK Home Delivery 15-20KG 15kg–20kg
99.00 DKK DKK
GLS DK Home Delivery 5-10KG 5kg–10kg
59.00 DKK DKK
GLS DK Parcel Shop 15-20KG 15kg–20kg
89.00 DKK DKK
GLS DK Parcel shop 5-10KG 5kg–10kg
49.00 DKK DKK
GLS DK parcel shop 0-1KG 0kg–1kg
39.00 DKK DKK
GLS DK parcel shop 1-5KG 1kg–5kg
39.00 DKK DKK
GLS DK parcel shop 10-15KG 10kg–15kg
69.00 DKK DKK
Postnord Parcel Shop 0-1KG 0kg–1kg
49.00 DKK DKK
Postnord Parcel Shop 1-2.5KG 1kg–2.5kg
49.00 DKK DKK
Postnord Parcel Shop 10-20KG 10kg–20kg
89.00 DKK DKK
Postnord Parcel Shop 2.5-5KG 2.5kg–5kg
49.00 DKK DKK
Postnord Parcel Shop 20-35KG 20kg–35kg
119.00 DKK DKK
Postnord Parcel Shop 5-10KG 5kg–10kg
59.00 DKK DKK
Delivery abroad
We are also happy to deliver abroad and would like to point out that our prices and delivery times change when you order abroad. Below you can see how our prices and delivery abroad are related.
Price for EU countries (T-shirts, Caps, posters, Sweatshirts) is from 99DKK (13 Euro) depending on volume - Shipped with DPD/PostNord/GLS - to EU countries the delivery time is approximately 3-6 business days.
EU shipping prices for figures, Gundam, collectibles, statues and similar
GLS EU Zone 1
Belgium, Germany, Luxembourg, Netherlands, Poland, Sweden
GLS 0-1KG 0kg–1kg
95.00 DKK DKK
GLS 1-5KG 1kg–5kg
120.00 DKK DKK
GLS 10-15KG 10kg–15kg
250.00 DKK DKK
GLS 15-20KG 15kg–20kg
300.00 DKK DKK
GLS 5-10KG 5kg–10kg
200.00 DKK DKK
Standard EU 20-30KG 20kg-25kg
600.00 DKK DKK
GLS EU Zone 2
Austria, Czech Republic, Finland, France
GLS 0-1KG 0kg–1kg
120.00 DKK DKK
GLS 1-5KG 1kg–5kg
160.00 DKK DKK
GLS 10-15KG 10kg–15kg
270.00 DKK DKK
GLS 15-20KG 15kg–20kg
280.00 DKK DKK
GLS 5-10KG 5kg–10kg
220.00 DKK DKK
Standard EU 20-30KG 20kg–30kg
750.00 DKK DKK
GLS EU Zone 3
Bulgaria, Croatia, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, Slovenia, Spain
GLS 0-1KG 0kg–1kg
180.00 DKK DKK
GLS 1-5KG 1kg–5kg
240.00 DKK DKK
GLS 10-15KG 10kg–15kg
290.00 DKK DKK
GLS 15-20KG 15kg–20kg
350.00 DKK DKK
GLS 5-10KG 5kg–10kg
270.00 DKK DKK
Standard EU 20-30KG 20kg–30kg
800.00 DKK DKK
If your country is not on the list, it does not mean that we do not ship to this country. Contact us by email for a price. However, we would like to point out that for some countries, customs and import duties may apply. We do not take care of this, you must investigate and pay for this yourself. This is also not an approved reason to cancel the purchase.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when you shop with us.
The cancellation period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered individually, the period runs from the day you receive the last item.
If the order consists of several lots or parts, the cancellation period expires 14 days after the day you receive the last lot or part.
The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kontakt@printbyorder.dk , or use the standard cancellation form. You can find it here here
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.
Cancellation of part of the purchase
If you have purchased multiple items from us, you have the option to return one or more items, even if they were purchased in one order.
Please note that you will not receive a refund for shipping costs if you regret part of your purchase.
Returns
Once you have notified us that you wish to cancel your purchase, you have 14 days to return the item to us. The only thing you need to send in addition to the item is a piece of paper with information such as;
I hereby declare that I wish to exercise my right of withdrawal in connection with my purchase agreement for the following goods/services;
- Ordered on:
- Consumer's signature:
- Consumer's address:
- Consumer's name:
- (only if the form content is communicated on paper)
- Received on:
- Date:
You can also send this information to Hello@gundam-box.dk
You must pay for the package to be returned, and you are liable if any damage occurs during transport.
Expected processing time is 48 hours from the time the item is received back.
No right of withdrawal applies when;
Delivery of goods that are manufactured to your specifications or have been given a distinct personal touch cannot be cancelled.
The condition of the item when you return it
If the product has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get a part of the purchase price back. The amount you can get back depends on the commercial value of the product, and in some cases this may mean that you can only get the shipping costs back.
We recommend that you return the item in the original packaging.
If the original packaging is missing, it may result in a decrease in the value of the item.
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item has diminished in value, we will deduct the amount you are liable for.
We will refund all payments received from you, including delivery costs (this does not apply to additional delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we receive your notification that you wish to cancel the agreement.
We will refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.
We may withhold payment until we have received the item unless you send us documentation that you have returned it.
The item is sent to:
Gundam Box
At Diget 22, st.tv
2770 Kastrup
We only accept packages that are sent directly to the address. You can also cancel the purchase by notifying us and delivering it in person to the above address by prior arrangement.
Right of withdrawal for business purchases: There is no right of withdrawal for B2B trade.
Refund
If a refund has been agreed, please send us your bank details so that we can transfer the agreed amount.
Right of complaint
When you shop with us as a consumer, the rules of the Danish Sales Act apply to purchases of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, it means that you can either have the item repaired, exchanged, your money back or a discount on the price, depending on the specific situation.
You must make a complaint within a “reasonable time” after you have discovered the fault. If you make a complaint within two months after the fault is discovered, the complaint will always be timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be returned in proper packaging. Also remember to get a receipt for shipping so that we can refund your shipping costs.
The item is sent to:
Gundam Box
At Diget 22, st.tv
2770 Kastrup
We only accept packages that are sent directly to the address.
When returning the item, please include a detailed description of the problem.
You can print our return form which you can find here. You can also send us an email to Hello@gundam-box.dk Att: complaint
Access to complaints
If you as a consumer want to complain about your purchase, you must contact: Owner, Casper Kieffer at email: Hello@gundam-box.dk Attn: Casper Kieffer.
If we are unable to find a solution, you can send a complaint to:
Center for Complaint Resolution
The House of Representatives
Customs booth 2
8800 Viborg
If you reside in an EU country other than Denmark, you can complain to the EU Commission's online complaint portal by clicking here
Privacy Policy
We need the following information when you shop with us:
Name, address, phone number and email address.
We record and disclose the personal information that is necessary to deliver the goods to you.
The personal information is registered with Gundam Box + Supermerch.dk and stored for five years, after which the information is deleted.
We also work with a number of other companies that store and process data. The companies only process information on our behalf and are not allowed to use it for their own purposes.
We only cooperate with data processors in the EU or in countries that can provide adequate protection for your information.
The data controller at Supermerch.dk is Gundam Box.
You have the right to be informed about what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. This may be, for example, if your data is no longer necessary in relation to the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. You can write to us at: Hello@gundam-box.dk
Standard cancellation form
(This form is only completed and returned if the right of withdrawal is exercised)
To:
Gundam Box
At Diget 22, st.tv
2770 Kastrup
Hello@gundam-box.dk